Career Opportunities

Career Opportunities

Human Capital and Development Operations Manager (Corporate Office)

Published Date: 3 March 2010

We’re looking for a passionate and energetic individual to join the Corporate office as Human Capital and Development Operations Manager.

The Role

The successful candidate will provide a comprehensive and 'best practice' Human Capital and Development support and advisory service at operational level. Contribute to the human resource elements of pre-opening and rebranding as well as related launches of corporate learning and development initiatives. The incumbent will champion Human Capital and Development Product and Service Audit 'in the field' to ensure a consistent and transparent approach to Pan Pacific Hotels Group Human Capital and Development best practice.

Job Responsibilities

Primary Responsibilities

  • Human Capital and Development management, supporting operational managers and supervisors in Human Capital and Development issues.
  • Support Human Capital activity in resourcing, associate satisfaction, training and development and performance management.
  • Case management of all Associate Relations issues in own business areas.
  • Ensure consistency across Human Capital and Development and operations in line with business strategy and values.
  • Provide Human Capital and Development support for pre-opening and rebranding expert talent mobilizations and demobilizations, managing High Potentials and associated situations to ensure the smooth transition and engagement of incoming and outgoing associates.
  • Provide Human Capital and Development support for pre-opening and rebranding as well as related launches of corporate learning and development initiatives.
  • Establish and maintain effective communication and coordination within Human Capital and Development, operations, trade unions and other stakeholders.
  • Work closely with Human Capital and Development Business Partner on all Human Capital and Development/Business Area initiatives/implementations
  • Support across HR team.
  • Requiring frequent travel to hotels, resorts and serviced suites.

Service Standardization

  • Ensures active implementation and adherence to Corporate Branding and Brand Standards
  • Understands role as Brand Standards mentor and continues to develop and strive to deliver higher service standards than guest expectations.

External

  • To represent the Pan Pacific Hotels Group at the highest levels possible in the Business and Civic Communities
  • To represent the Pan Pacific Hotels Group at the highest Levels possible in organizations spanning hotel Industry.

The Person

  • Strong administrative and organization skills with good understanding of learning and development’s role in an organization
  • Highly proficient in the use of PowerPoint, Word, Excel and Adobe Publisher
  • Diploma or Degree from a recognized hospitality / tertiary institution and/or have gained 1 to 2 years of learning and development experience in the hospitality industry
  • Proven record of working independently, a self starter
  • Some exposure to instructional design
  • Excellent interpersonal and human relations abilities with high customer service focus
  • Some exposure to project management will be advantageous
  • High levels of flexibility and adaptability
  • Strong team player

Interested applicants are invited to e-mail your resume in word format to Career@PPHG

We apologise that only shortlisted candidates will be notified.