Press Releases

Pan Pacific tops Market Metrix Hospitality Index

Singapore, August 26, 2009 - Pan Pacific Hotels and Resorts are pleased to announce that Pan Pacific has come in tops in customer satisfaction as measured by the Q2 2009 Hospitality Index by Market Metrix.

The Market Metrix Hospitality Index is the most in-depth measure of customer satisfaction in the hospitality industry and is based on 35,000 customer surveys conducted each quarter. Pan Pacific Hotels and Resorts, with an impressive score of 95.0, beat other leading hotels brands such as Mandarin Oriental, Four Seasons and Ritz-Carlton in the luxury segment.

Our commitment to providing consistent, extraordinary guest service is evident; we also came in tops in the Q4 2008 survey, and overall winner in the segment for 2008.

Congratulations to all our teams in the field; this is great encouragement that our brand continues to resonate strongly with customers.

Please click here to download Market Metrix’s press release announcing this news.

About Pan Pacific Hotels Group Limited
Pan Pacific Hotels Group Limited is a listed hotel subsidiary of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties.  Headquartered in Singapore, Pan Pacific Hotels Group owns, manages and/or markets over 30 hotels, resorts and serviced suites with over 10,000 rooms in Asia and North America including those under development. The Group comprises two acclaimed brands: Pan Pacific® and PARKROYAL®.   

Pan Pacific® is a leading brand in Asia and the Pacific Rim situated in key cities of distinguished destinations offering upper upscale accommodations and services.  PARKROYAL® is an upscale regional Asia Pacific brand which promises a lifestyle-approach to hospitality that will leave guests with an experience to remember.  For more information, visit pphg.com

About Pan Pacific Hotels and Resorts
Headquartered in Singapore, Pan Pacific Hotels and Resorts is a leading hotel management company in the Pacific Rim and is part of Pan Pacific Hotels Group.  Pan Pacific Hotels and Resorts has been recognised by Condé Nast Traveler magazine as one of the 25 hotel companies demonstrating social responsibility and has won esteemed accolades such as World Travel Awards, AAA Four Diamond Award, Condé Nast Gold List and Readers Choice Awards.  It has a portfolio of 18 hotels, resorts and serviced suites throughout Asia and North America, with offices in Hong Kong, London, San Francisco, Singapore and Tokyo.  Pan Pacific Hotels and Resorts is a founding member of the Global Hotel Alliance.  For more information, visit panpacific.com

About PARKROYAL Hotels & Resorts
Headquartered in Singapore, PARKROYAL Hotels & Resorts is part of Pan Pacific Hotels Group.  It has a portfolio of seven hotels and service suites in Asia Pacific with Global Sales Offices in Hong Kong, London, San Francisco, Singapore and Tokyo.  For more information, please visit parkroyalhotels.com

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